Welcome to support for Grandstream UK distributors and channel partners. Here you are able to find various helpful Videos, Returns Procedure and our Online Ordering Portal. 

If for some reason you think you have a faulty product, and you have checked our trouble shooting section, please fill in the form below and one of our team will be touch soon.

RMA - Request Form

Please find listed below useful Youtube webinars, demonstrations and useful presentations on all of the GS range of products – if you have any technical questions then please feel free to email the technical team on and one of our GS certified engineers will come back to you.

Helpful Videos...

Product Info.

RMA's received reported faulty will be subjected to thorough testing and if no fault found, item will be returned to the customer as received and in their own packaging and may incur a handling fee. Refund on items not in original manufacturers packaging and in new retail condition will be subjected to 15% restocking fee.

Customer Info.

Replacement to be sent on receipt of unit proved faulty and mac address validation? 

Delivery Address for Replacement Unit(s) to be sent


BNS Customer Original PO No.

Thank You!

The form has been successfully sent.

Date of Order:

BNS Invoice No.

Grandstream Ticket Ref.

BNS Customer Details

Telephone Number


Part Code:

Part Description:

Product Condition:


MAC Address:

Reason for Return:

Company Name:

Contact Name:

Telephone No.



Our Online Order Portal...

We have developed an online ordering portal here at Grandstream UK, specifically designed for ITSP’s, Resellers & distributors to capture product information, prices and place orders. We suggest you submit your application via the following form and we will contact you to discuss your interest in the GS range and talk you through your options, such as our ITSP partner programme, prices and discounts.



Thank You!

The form has been successfully sent.

Company Name:



Telephone Number: